Terms & Conditions
Below are the Terms & Conditions of doing business with Exquisite Embroidery & Custom Apparel, LLC. Please read completely and in its entirety before signing your agreement.
Below are the Terms & Conditions of doing business with Exquisite Embroidery & Custom Apparel, LLC. Please read completely and in its entirety before signing your agreement.
Turnaround
The turnaround time on your order starts when you’ve paid in full and we have all information required to complete your order (all artwork and approvals, customer supplied garments, working /correct tags, all fonts required for editable tags, all shipping info, etc.). Delay in receipt of any of these items will result in production delays. Our current standard turnaround time for most services is 7-10 business days on average and is not guaranteed. Complex orders/add-ons may increase turnaround. Delay in approval of your quote or proof could also result in production delays. Each finishing service will add extra time to the turnaround on orders, adding roughly 2 days per finishing service to the turnaround time. The most up-to-date turnaround time will be listed on your quote as well as invoice, and shipping time is not included in our standard turnaround time. If you have a strict deadline for your order, it is very important that you let us know this when placing your order, and a rush fee may apply if there isn’t enough time to complete your order within our standard turnaround timeframe. We will not be able to accommodate changes to due dates after production has begun. Any circumstances out of Exquisite Embroidery & Custom Apparel, LLC ’s control (i.e. weather delays, shipping errors by the supplier, etc.) may require more time, and are not factored into the initial turnaround time estimate. Turnaround
Rush Orders
Rush orders may be subject to an upcharge of up to 100% of estimated total. See rush table below, and contact us for current rush production availability. 7 day rush – plus 15% of total 5 day rush – plus 25% of total 3 day rush – plus 50% of total 2 day rush – plus 100% of total Rush Orders
Order Minimums
All minimums for Exquisite Embroidery & Custom Apparel, LLC are listed independently throughout our website, but below is a condensed list: Heat Press Vinyl: No Minimum Embroidery: No Minimum Order Minimums
Terms
All orders must be paid in full before the order can be moved into production. Net 30 exceptions can be made for schools and credit approved businesses only after approval by Exquisite Embroidery & Custom Apparel, LLC management. If you pay via check, the turnaround time will not begin until your check clears our financial institution. Terms
Payment Policy
In addition to the signed quote and approval of artwork proof, we also require payment in full to move your job into production. Therefore production begins the next business day after these items are received by Exquisite Embroidery & Custom Apparel, LLC, thus starting the turnaround clock. We accept most major credit cards as well as cash and checks. If paying by credit there is a 3% payment processing fee added to the total. If paying by personal or business check, it must clear our bank prior to your job moving into production. Please take note to the delay this may cause. Payment Policy
Artwork Requirements
All files must be at least 300 DPI or vector format. The design dimensions should be sized to the exact size you would like it printed on the garments. The text must be converted to outlines. Printing can only be as good as the artwork. Exquisite Embroidery & Custom Apparel, LLC will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. Exquisite Embroidery & Custom Apparel, LLC will also not be responsible for any misspellings, or errors of any kind with customer supplied artwork and files. Although we do our best to catch these errors and point them out to you, we may not catch them all. To prevent errors please review the Exquisite Embroidery & Custom Apparel, LLC provided artwork proof thoroughly. If it is in your art file and on your approval, this is how we will print it. Artwork Requirements
Art Approval/Order Proofing
Artwork proofs are used to ensure the accuracy of a print job and the order details. All artwork is to be approved via this Exquisite Embroidery & Custom Apparel, LLC provided artwork proof, and signed and returned to us. Artwork must be checked for spelling, color, sizes ordered, placement of the art, and accuracy of artwork by the customer. It is very important to review every detail of the proof, as this is how your garments will be printed. Exquisite Embroidery & Custom Apparel, LLC will not accept responsibility for corrections requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Production cannot begin until signed approval of the artwork proof, the quote, and full payment has been received by Exquisite Embroidery & Custom Apparel, LLC. Because of these requirements, all sales are deemed final once they’re received by Exquisite Embroidery & Custom Apparel, LLC. You [the purchaser] certify that you own the rights to or have a license to use copyrighted or trademarked image(s) being used in the design of your order, and Exquisite Embroidery & Custom Apparel, LLC takes no responsibility in any trademark or copyright infringement from your design. Art Approval/Order Proofing
Print Location/Print Size
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided we will print in standard locations (ex: Chest Print, Print to start 2’’ inches below bottom of collar). Print Location/Print Size
Color Accuracy
Due to variances in computer monitors and printers, colors in an artwork proof or mockup are not true to the finished product. If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink color (PMS color) on your purchase order. Additional color matching fees apply. Color Accuracy
Out of Stock Items
Due to the wide variety of brands, styles, colors, and sizes, Exquisite Embroidery & Custom Apparel, LLC does not stock blank garments and will source your apparel at the time of order. From time to time our manufacturers may be out of stock on ordered items. Exquisite Embroidery & Custom Apparel, LLC will not be held liable for delays due to manufacture out of stocks or discontinued items. If items are out of stock, we will provide you with a list of possible replacements and gain your approval prior to using the replacement item. Out of Stock Items
Cancellations & Refunds
At Exquisite Embroidery & Custom Apparel, LLC all sales are final, and cancellations will not be accepted once your job moves into production, which is the day after we receive full payment and signed approval of quote and proof. Cancellations & Refunds
Must Have Dates
Exquisite Embroidery & Custom Apparel, LLC will do everything possible to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer will be responsible for any expedited shipping charges associated with Rush orders. Must Have Dates
Shipping & Delivery
We ship all orders via USPS, UPS Ground or FedEx Ground unless otherwise specified. If you prefer a specific carrier, please specify which carrier during order placement. Delivery is also available for those in the metro Nashville area for a $20 delivery fee, and will be delivered the Wednesday following completion of your order. Our delivery range is a 20 mile radius from La Vergne, TN and anything outside of this range will require shipping. Shipping and delivery is not included in estimates unless specified. Shipping and delivery timeframe is NOT included in turnaround time. Shipping & Delivery
Holidays
At Exquisite Embroidery & Custom Apparel, LLC we observe all U.S. banking holidays and are closed the following days. These days will not be considered operational business days, and therefore will not count towards turnaround time: • New Year’s Day • Martin Luther King Jr. Day • President’s Day • Memorial Day • Independence Day • Labor Day • Columbus Day • Veterans Day • Thanksgiving Day • The Day After Thanksgiving • Christmas Eve • Christmas Day • The Day After Christmas • New Year’s Eve Holidays
Customer Supplied Apparel
Customer-supplied materials (i.e. garments, caps, bags, promotional products, or specialty paper stocks) are subject to a 10% misprint allowance. Any misprints will be credited as a print owed and not as an item owed. If a specific number is needed you may want to provide extras to cover this allowance. Customer Supplied Apparel
Garment Disclaimer
Exquisite Embroidery & Custom Apparel, LLC is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our best to inspect the garments as we print them, but we cannot guarantee each garment’s quality. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. Garment Disclaimer
Pricing
Exquisite Embroidery & Custom Apparel, LLC reserves the right to change pricing without notice. Pricing
Estimates, Proposals, and Quotes
Estimates, quotes, proposals, etc. expire within 30 days and are subject to change upon review of submitted artwork, garments, or any other order related item. Estimates, Proposals, and Quotes
Satisfaction Clause
Exquisite Embroidery & Custom Apparel, LLC will not be responsible for your satisfaction with the garments printed or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs, but we also need you to do your due diligence and understand the type of garment for your needs. If you are unsure what garment to select, we can gladly order blank samples for you to inspect and choose from. The samples will be billed and invoiced individually, and shipped without printing. Blank samples will not be credited to the cost of your subsequent order and cannot number over one item per style and color. Satisfaction Clause
Quality Assurance
At Exquisite Embroidery & Custom Apparel, LLC we go to great lengths to try to ensure that every order that leaves our facility is correct. Any order printed different than the approved proof will be granted a reprint of the defective product. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Exquisite Embroidery & Custom Apparel, LLC will not be responsible for errors with your order if notified after 72 hours of receipt of goods. If it is determined that you need to return products to us for inspection or to be reprinted, the product must be returned within 1 week of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground shipping methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this timeframe, the shipment will be denied and the package will be sent back unless prior arrangements have been made. If Exquisite Embroidery & Custom Apparel, LLC is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the apparel printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. Exquisite Embroidery & Custom Apparel, LLC will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Exquisite Embroidery & Custom Apparel, LLC performs several quality checks throughout our production, the final quality assurance check lies in the hands of you, our customer. Quality Assurance
Copyrights & Ownership
In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs & other visual presentation materials supplied by Exquisite Embroidery & Custom Apparel, LLC shall remain the property of Exquisite Embroidery & Custom Apparel, LLC and may be shown in printed or online portfolios. Final artwork & concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of Exquisite Embroidery & Custom Apparel, LLC. Copyrights & Ownership
Indemnification
You agree to defend, indemnify and hold harmless Exquisite Embroidery & Custom Apparel, LLC from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of this web site or our services. You also certify that you own the rights to or have a license to use the image(s) being imprinted as part of your order. Indemnification
Discounts & Sponsorship Program
Exquisite Embroidery & Custom Apparel, LLC provides discounts and sponsorship programs for community-based organizations serving a wide range of needs. Participation in these discounts and sponsorships require proof of organization, as well as specific program requirements such as a detailed summary of the organizations’ mission and the community need, as well as social media follows and other requirements. If you decide to take advantage of the of these programs and their savings, you also agree to adhere to all requirements of each specific program. If requirements are not met, you will be required to pay the full amount of our services and will be solely responsible for any discounted costs. Discounts & Sponsorship Program
Privacy
Exquisite Embroidery & Custom Apparel, LLC is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to exquisiteeca.llc@outlook.com with “unsubscribe” as the subject line. Exquisite Embroidery & Custom Apparel, LLC does not sell, trade or rent your personal information to others. Privacy